We endeavour to protect our customer’s information, and information provided will only be used as described to you. This document explains which information is stored, and how it is used. Please read in conjunction with our terms and conditions.
Information that is collected and stored
We only collect and store information considered vital for providing the best service to all members.
Customers who wish to request a quote from Photographers are required to provide their name and contact details. Customers quote request details, including location, budget, date, time required, description and any onsite communication is also stored. Photographers are required to provide more in depth details regarding their business, including website, photography discipline/s, awards/qualifications, and coverage areas, as well as any quotes provided. This information is stored on a secure server.
We do not store credit card details nor do we share customer details with any 3rd parties.
Communication between customers/photographers and administration may be monitored for training and quality control purposes.
How we use information
We may use your information to contact you via email or phone regarding your membership, or registration, or any other matter considered relevant to your use of our service.
Customer’s job quote requests are forwarded without any contact details to relevant photographers that match the region and photography type required. Upon accepting a quote from a photographer, the customer’s contact details become available to the winning photographer.
Customer submitted Reviews are publicly visible for all user types.
We may use collected information to resolve disputes, provide customer support, troubleshoot problems and enforce our terms and conditions.
We may disclose personal data if required by law, or in response to a valid and legally compliant request by a law enforcement or government authority.
We may use non-identifiable (neither you, nor any other site user is identified) demographic data for our own marketing.
To prevent unauthorised access to confidential information, we employ appropriate physical and electronic procedures. Passwords and other sensitive information is encrypted. We cannot guarantee the security of data transmitted over third party networks.
If you need to Contact Photographers 24/7: Kerved Ltd, 86-90 Paul Street, London, EC2A 4NE or Telephone: 020 3701 3804